Supernatural DVD Problems...

For those following along at home, I've just discovered there was a problem (in the UK, at least) with the Season Four DVDs of Supernatural. I'd already noticed that the episodes were all mislabeled on the individual DVD slip cases, but I could live with that.

However, this afternoon, I realised that all the extras (the gag reel and a fascinating-sounding documentary of the various myths that have informed the latest story arc) were absent, despite being heavily promoted on the season box.

Not knowing quite what to do, I called the Warners Home Entertainment Consumer Helpline (listed in tiny writing on the outside of the box) and a very helpful lady told me this was a known problem and if I returned the box set to the Freepost address below, a 'corrected' replacement would be sent out immediately.

Warner Home Entertainment
FREEPOST - RSAR - ZTSK - XTBT
Rabans Lane
Aylesbury
HP19 8TS

(Don't forget to include a note of your full name and address).

A similar thing happened with a Doctor Who DVD last year - although that issue had much wider publicity - and when I returned the disc to 2Entertain they sent me not only a replacement but a free DVD by way of apology (The Hand Of Fear, which by happy coincidence I didn't happen to own).

I love it when big company's throw up their hands, without argument, and say: "Mea culpa" - gives one hope, in some small way, that the corporate world may not be so bleak and soulless, as we sometimes imagine, after all.